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Technology-based incubators depend on high-level knowledge to constantly meet the demands of the market. Incubators offer a variety of specialized services to help startups increase the chances of crossing the valley of death. These services include infrastructure, access to a professional network of mentors and an intensive support of a consultant team to help with managerial and legal challenges. Therefore, it is critical to incubators to develop both highly skilled teams of consultants and social environment that facilitates communication. The purpose of this paper is to understand how innovation-oriented social networks created within technology-based incubators are shaped.

Data were collected in five incubators participating connected to federal universities from the state of Minas Gerais. The network attributes collected in the survey were placed in a matrix form. The mapping and measurement of the relationships between individuals were developed using the Ucinet software. Ucinet enables the analysis of attributes (attitudes, behaviors and characteristics) characterized as relational (contacts, ties and relationships). The software also includes the Netdraw network visualization tool, which enables the creation of matrices and graphical network maps. The measurements of centrality, closeness and intermediation were analyzed to assess the intra-organizational social network.

The results indicate that although the flow of communication does not follow the formal hierarchy, the interaction between team members to spontaneously exchange ideas, information and experiences is rare. The workers are so concerned about their timely tasks, that they have few opportunities to exchange information and knowledge. The coordination is carried out by university professors, who also perform other tasks (e.g. teaching, research and administration activities) besides those related to the incubators. The results also suggest that in the technology-based incubators studied, besides dealing in an innovative environment, the distribution of tasks and responsibilities are still rigid and traditional.

By analyzing the degree of the relationship between team members, the proximity and the level of intermediation of co-workers, it is possible to see how the incubators workers interact, thereby identifying the flow of information. This study offers implications for theory and practice. To the theory, this study adds to the discussion of intra-organizational social network of technology-based companies in the Brazilian context. To practitioners, this research sheds light on the importance of the social network built within the organization to promote effective communication and knowledge sharing.

The purpose of this paper is to explain a possible relationship between the country brand and internationalization topics, searching in the literature the possible connections between them.

An integrative literature review of the past 15 years of research (2003–2017) was acquired using the well-known databases Web of Science and Scopus.

Studies linking country brand and internationalization are new, often quantitative, descriptive and focused on emerging markets. In terms of content, it was shown first that a country brand, when well-managed, is not only essential to attract foreign direct investment into the country, but it can also help the outflows of investments. Referring specifically to outflows of foreign investment, internationalization affects the country brand, generating positive attitudes toward the brand in international markets. However, it is also affected by the country brand because the country image influences the entry modes of business and the country of origin affects the performance of multinationals abroad.

With the strengths and deficiencies of a body of literature exposed in this paper, a better understanding of the topic through synthesis can be provided.

Findings show that internationalization can influence country brand and country image. The internationalization process might positively affect the attitude toward a place brand. In terms of country image, when a company rebranding is entering international markets, it can integrate the brand of its products with the country brand and its image, generating positive effects in relation to brand in the new market. However, this relationship is not clear and should be explored by new studies.

This paper contributes both to the literature through an overview of the relationship between the two topics and a research agenda for future studies; and to governments and companies by providing information that enables them to become more competitive in the international market.

This chapter will begin by exploring the importance for people living with dementia of maintaining a sense of self or ‘personhood’, and how this is linked directly to wellbeing. It will chart how the initial pilot projects were developed to embrace older people living with a dementia diagnosis, and how we teamed up with different partners in Brazil and on Merseyside, showing how the methodology outlined in the toolkit can be used to foster this sense of self or ‘personhood’. In both geographical locations it proved vital to establish contacts with enthusiastic partners and to work closely with occupational therapists and/or nursing home staff. On Merseyside we also benefitted from the expertise of a local community cinema which had extensive experience of running dementia-friendly film screenings. Finally, drawing on concrete results from the use of the toolkit's methodology in a recent project that Lisa conducted in Brazil, this chapter will present some conclusions about how music and film can help carers connect with the person living with dementia, and be used as a powerful tool for restoring a sense of personhood, thus increasing a sense of wellbeing and improving the quality of care.

Service researchers have been tasked with improving the well-being of consumers experiencing vulnerability. The current research aims to demonstrate how these consumers can experience empowerment through transformative service improvements to the traditional microfinance model.

To ground the research in a real-world setting with consumers experiencing vulnerability, the research team worked with a nonprofit microfinance organization offering loans to communities of Indigenous women entrepreneurs. The research team worked in six communities and conducted over 25 borrower interviews and 14 staff and volunteer interviews totaling 1,200 min of recorded content.

The present investigation of a unique approach to microfinance offers a new theoretical model, the service empowerment model (SEM), which illustrates how empowerment emanates from processes and outcomes at three distinct levels: micro, meso and macro. Recognizing that change occurs individually and also at familial and societal levels begins to challenge deeply rooted structural and cultural norms involved in the services ecosystem.

Originating from the microfinance service setting, the SEM can be explored, tested and implemented as a pilot program in a variety of service settings that involve transformative service initiatives (e.g. homelessness, refugees, etc.).

As society pursues solutions to the pressing problems of consumers experiencing vulnerability, the present research offers critical insights into how services should be designed.

The present research defines a new term, service empowerment, and creates a new theoretical model, the SEM, to aid in improving transformative service initiatives.